Tag: trust

Build trust and protect reputation by doing what you say

Part of the Effective Communication series from Pinch Yourself Communication

A telecommunications company with dropouts in its broadband service; a grocery chain that accidentally charges customers twice for the same groceries; a big bank that fails to detect and stop money laundering transactions; a CEO who continues to fly first class while saying everyone must tighten their belts to cut costs; and a colleague who fails to meet an agreed deadline.

These issues have more in common than might appear at face value. Continue reading “Build trust and protect reputation by doing what you say”

How to rethink 3 concerns that hold back storytelling for business

Part of the Effective Communication series from Pinch Yourself Communication

Most human beings have a natural desire and ability to tell stories – right up until the moment they step in to a business environment, it seems.

When we meet with friends and family over coffee or a meal we automatically share stories about things that have happened to us since we last caught up. Yet in business, bland corporate speak can often prevail.

So why this blockage in the office and how can we overcome it to harness the power of storytelling for business?

Continue reading “How to rethink 3 concerns that hold back storytelling for business”

Why authentic communication is like learning to downhill ski

Part of the Effective Communication series from Pinch Yourself Communication

Does the thought of standing on stage telling confessional stories that bare all about yourself seem as scary as hurtling out of control down a mountain on skis?

No problem. Because that’s not really the point of authentic communication.

However, if you are apprehensive about sharing personal stories, this article looks at why treating it like learning to ski may help you get over your initial hesitation. Continue reading “Why authentic communication is like learning to downhill ski”

6 reasons two-way communication remains vital in the social media era

Part of the Effective Communication series from Pinch Yourself Communication

There’s something about technology that makes it easy for business people to default to broadcasting messages rather than seeking a conversation.

There is a more effective way to get results from both internal and external communication and we’re going to look at six reasons why two-way conversation should be part of your approach.

Continue reading “6 reasons two-way communication remains vital in the social media era”